NUNÉ - Return & Refund Policy

At NUNÉ, we want you to be happy with your purchase.
If you are not satisfied, you can return your order under the conditions below.

1. Return period

  • You can return items within 14 days from the date you receive your order.

  • After 14 days, we cannot guarantee a refund or exchange.

2. Conditions for returns

To be eligible for a return.

  • The item must be in a resellable condition.

  • Trying on the item is allowed, but it should not show signs of wear, stains, damage or strong odours.

  • The item must have all original tags and packaging where possible.

We reserve the right to refuse returns that do not meet these conditions.

For clothing

  • Please try items on with care.

  • Keep underwear on while trying on items.

  • Avoid makeup, deodorant or perfume stains.

  • Fold items back into the original packaging as much as possible.

3. Non returnable items

The following items cannot be returned.

  • Gift cards.

  • Final sale items, if clearly marked as non returnable at checkout.

  • Items that are not suitable to return for hygiene reasons if the seal is broken.

If you are unsure whether your item can be returned, contact us at support@bynune.com before sending it back.

4. How to start a return

To start a return.

  • Send an email to support@bynune.com.

  • Include.

    • Your full name.

    • Order number.

    • Item or items you want to return.

    • Reason for return.

Our customer service team will reply with.

  • The correct return address.

  • Return instructions.

  • Any extra information you need.

Please do not send items back without contacting us first.

5. Return address

Please note.

  • Our business address is not our return address.

  • Do not send returns to our business address.

Always contact us at support@bynune.com first.
We will provide you with the correct return address and instructions within 1 business day, because the return address depends on your country or region.

6. Return shipping costs

  • If you return an item because you changed your mind, ordered the wrong size or no longer want the product, you are responsible for the return shipping costs.

  • If you received a defective, damaged or wrong item, we will cover the reasonable return shipping costs or offer another suitable solution.

  • We recommend using a tracked shipping service.

  • NUNÉ is not responsible for returned items that are lost in transit.

7. Refunds

Once we receive and inspect your return.

  • We will send you an email to confirm that we have received your returned item.

  • We will let you know if your refund is approved or rejected.

  • If approved, your refund will be processed to your original payment method.

Refund timing.

  • You can expect your refund within 14 days after we have approved your return.

  • Processing times can vary depending on your bank or payment provider.

  • Shipping costs paid on the original order are usually non refundable, unless we clearly made a mistake, for example by sending the wrong item.

8. Exchanges

If you want to exchange an item for another size or color.

  • Contact us at support@bynune.com with your order number and exchange request.

  • We will let you know if the requested item is in stock.

In most cases, we will ask you to.

  • Return the original item.

  • Place a new order for the desired item.

This is the fastest and most reliable way to receive the correct size or color.

9. Defective or damaged items

If you receive a defective or damaged item.

  • Contact us within 7 days of receiving your order at support@bynune.com.
  • Attach clear photos of.

    • The defect or damage.

    • The full product.

    • The packaging if it is also damaged.

We will review your case and offer one of the following.

  • A replacement.
  • A partial refund.
  • A full refund.

10. Wrong item received

If you received the wrong product.

  • Contact us at support@bynune.com with your order number and photos of the item received.

We will correct the mistake and arrange a replacement or refund.
Any shipping costs caused by our mistake will be covered by NUNÉ.

11. Late or missing refunds

If you have not received your refund yet.

  • Check your bank account or payment app again.
  • Contact your credit card company or payment provider, as it can take some time before your refund is officially posted.
  • If you still have not received your refund 14 days after our approval, contact us at support@bynune.com.

12. Orders not picked up or refused

If a package is returned to us because.

  • It was not picked up at a pickup point.
  • Delivery was refused by the receiver.
  • The address provided was incomplete or incorrect.

We can.

  • Refund the product price, excluding the original shipping costs if any.
  • Charge additional shipping if you want the order to be reshipped.

13. Contact us

If you have any questions about returns or refunds, please contact us.

Business address.
NUNÉ
Arthur van Schendelstraat 641
3511 MZ Utrecht
The Netherlands

Customer service hours.
Monday to Friday, 08:00 AM to 05:00 PM CET

14. Seller information

Seller information.

  • Trade name, NUNÉ
  • Email, support@bynune.com
  • Phone, +31 6 41411536
  • Business address, Arthur van Schendelstraat 641, 3511 MZ Utrecht, The Netherlands
  • KvK, 89832183
  • VAT, NL004763584B71
  • Customer service hours, Monday to Friday, 08:00 AM to 05:00 PM CET

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